Refund policy
Return & Refund Policy – Final Sale Items
Maison Karya specializes in premium edible products, including nuts and chocolates.
Due to the perishable and hygienic nature of these goods:
Final Sale Policy
All purchases are final and non-refundable.
Once an order has been:
- Confirmed
- Processed
- Or dispatched
No returns, exchanges, or refunds will be accepted
Exceptional Cases
If your order is:
- Damaged upon arrival
- Incorrect
You must contact us within 24 hours of delivery at:
Your request must include:
- Order number
- Clear photographic evidence
Maison Karya reserves the right to:
- Offer a replacement at its sole discretion
- Reject claims that do not meet required conditions
Non-Acceptable Claims
We do not accept claims related to:
- Personal taste preferences
- Change of mind
- Minor packaging imperfections